Services - Overview

All of our services are delivered in a manner designed to maximize comfort, speed and effectiveness for the employee.  Professional counseling is delivered in four tiers: assessment, case management, treatment referral and follow-up with utilization review.

EAP counselors are available seven days per week - twenty-four hours per day. The employee assistance counselor is available to perform quick assessments, address emergency situations, and to set up appointments. The counselor will  be able to provide resource assistance for services to help coordinate all program efforts. Service requests are available directly over the phone, or by Service Request forms available in the Employee and Supervisor login areas.

Comprehensive EAP Program

Comprehensive EAP services offers three session assessment and short-term counseling for employees, management and their family members.

Counseling services are available at the worksite and at our offices.   Unlimited management supervisory services are available to address EAP supervisory mandatory and voluntary referrals.

Services address employee performance, worksite environment, critical incident counseling, sexual harassment education, alcohol/drug education including DOT regulatory services, fitness for duty, coping with rapidly changing times, optimizing time and skills, navigating retirement, financial and legal issues, childcare and elder care concerns.

We provide employees, supervisors and managers with EAP orientation, educational materials, a quarterly newsletter online, along with printed brochures and wallet cards, quarterly presentations - at the convenience of the employer and employees, and short-term counseling and referral services.

Brief Assessment & Referral

Brief Assessment & Referral EAP services offers off-site one to two hours for assessment and referrals.  At times it may be necessary to extend assessment.  We provide a  third session on a case-by-case basis.  Critical incident counseling is available as well as seminars as requested.

Employees, supervisory and management receive orientation, educational materials and a quarterly newsletter online,  printed brochures and wallet cards, short-term counseling and referral services.

Basic Telephone & Internet

Basic Telephone & Internet EAP services are delivered to employees, supervisors and management.  

All employees and supervisors receive orientation, educational materials and a quarterly online newsletter,  printed orientation brochures and wallet cards, telephone and Internet assessment  and referral services.